09 / AI franchise assistant
BAWAN NELORA
An AI assistant for Bawan franchise inquiries, organizing questions about investment, store size, location requirements, and opening steps, with a route to human franchise advisors.
Visit public product site ↗RoleProduct and interaction design
Period2026
StatusPublic demo
01 / The challenge
Help prospective franchisees move from learning about the brand to specific questions and human advice
02 / Approach
- Organize inquiries around investment, location, and opening stages
- Use the Nelora brand character as the conversation entry point
- Connect self-service inquiries with access to human advisors
03 / System structure
- Brand entry: introduction and franchise information
- Inquiry entry: Nelora AI assistant
- Service journey: guided questions and human consultation
DESIGN DECISIONS
04 / Public outcomes
What the work established
- An accessible public demonstration site
- Brand information, franchise steps, and inquiry access in one experience
Discuss this project
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